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Concrete Wall

Become a Customer Success Leader

Shane James

Customer success encompasses more than simply striving to satisfy customers; it involves fostering loyal, outspoken advocates for a product or service. My expertise lies in developing and implementing effective strategies for building successful customer success organizations and teams.


With a successful track record in building and leading customer success divisions, I am well-equipped to navigate the ever-evolving landscape of SaaS and ensure that customers remain precisely that, customers.

This site is dedicated to helping leaders with the challenges of building and maintaining a successful customer success organization, including support engineering, customer success managers, technical accounts managers, professional services, and implementation engineering groups.  

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