Shane James
Surviving the Rest of 2023 and 2024 as a Software Vendor
Date: 9/28/2023 Author: Shane James I have spent 23 years working in the corporate world and have witnessed the dot com bust, the near...
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Shane James
- Sep 18
- 3 min
Understanding the Role of the Chief Customer Officer (CCO) and Customer Success Manager (CSM)
In today's competitive business landscape, customer success has emerged as a critical component for the growth and scalability of...
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Shane James
- Jun 7
- 2 min
Defining the Customer Success Strategy as a CCO
In the fast-paced and ever-evolving world of startups, scaling success is a top priority. As a Chief Customer Officer within a startup,...
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Shane James
- Feb 6
- 4 min
Retaining Customers During a Tough Economy in 2023 & 2024
As a customer success leader, you must recognize that a down economy may significantly impact your customers' companies and, as a result,...
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Shane James
- Jan 14
- 2 min
Seven Essential Responsibilities of a Customer Success Manager
A Customer Success Manager (CSM) is responsible for ensuring the long-term success of a company's customer relationships. Some of the...
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