Shane JamesFeb 64 minRetaining Customers During a Tough Economy in 2023 & 2024Date: 2/5/2023 Author: Shane James As a customer success leader, you must recognize that a down economy may significantly impact your...
Shane JamesJan 142 minSeven Essential Responsibilities of a Customer Success ManagerA Customer Success Manager (CSM) is responsible for ensuring the long-term success of a company's customer relationships. Some of the...