Shane James
Surviving the Rest of 2023 and 2024 as a Software Vendor
Date: 9/28/2023 Author: Shane James I have spent 23 years working in the corporate world and have witnessed the dot com bust, the near...
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Shane James
Sep 18, 20233 min read
Understanding the Role of the Chief Customer Officer (CCO) and Customer Success Manager (CSM)
In today's competitive business landscape, customer success has emerged as a critical component for the growth and scalability of...
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Shane James
Jun 7, 20232 min read
Defining the Customer Success Strategy as a CCO
In the fast-paced and ever-evolving world of startups, scaling success is a top priority. As a Chief Customer Officer within a startup,...
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Shane James
Feb 6, 20234 min read
Retaining Customers During a Tough Economy in 2023 & 2024
As a customer success leader, you must recognize that a down economy may significantly impact your customers' companies and, as a result,...
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Shane James
Jan 14, 20232 min read
Seven Essential Responsibilities of a Customer Success Manager
A Customer Success Manager (CSM) is responsible for ensuring the long-term success of a company's customer relationships. Some of the...
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